Position Title: Specialist – Order fulfilment and Logistics

Experience Required: 2–3 years

Department: Operations / Supply Chain

Location: In Office - Gurugram Role Overview We are seeking a detail-oriented Specialist – Order Management and Logistics to manage end-to-end order and cross-border shipment operations. The ideal candidate will have hands-on experience coordinating international shipments, a working knowledge of Incoterms, and proficiency in ERP systems (NetSuite and Sage) to ensure accurate, timely, and compliant order processing.

Key Responsibilities Manage the complete order-to-delivery lifecycle, including order entry, processing and status tracking in NetSuite and Sage

Coordinate cross-country/international shipments, liaising with freight forwarders, carriers, and customs brokers

Apply appropriate Incoterms (e.g., FOB, CIF, DAP, EXW) based on shipment type, customer agreements, and regulatory requirements

Track shipments proactively and communicate delays, exceptions, or discrepancies to internal stakeholders and customers

Ensure accurate documentation for cross-border shipments, including commercial invoices, packing lists, and customs paperwork

Reconcile purchase orders, and shipment records across systems to maintain data accuracy

Coordinate with supplier to procurement and ensure fulfilment timelines are met





Monitor inventory availability and flag potential fulfilment risks or delays

Support root-cause analysis and resolution of order/shipment discrepancies (short shipments, damages, delays)

Generate periodic reports on shipment tracking and fulfilment.

Required Skills & Qualifications 2–3 years of experience in order management, logistics, or supply chain operations

Demonstrated experience handling cross-country/international shipments

Working knowledge of Incoterms and their practical application in shipping and contracts

Hands-on experience with shipment tracking and fulfilment processes

Proficiency in NetSuite / Sage (order management module) — added advantage.

Proficiency in ERP tool (order management module) – must have.

Strong

Excel skills for data reconciliation and reporting

Excellent attention to detail and organizational skills

Robust written and verbal communication skills for coordinating with internal teams, freight partners, and customers

Ability to manage multiple shipments/orders simultaneously and prioritize under deadlines Preferred Qualifications Experience with customs documentation and regulatory compliance for international trade

Exposure to freight forwarding, 3PL coordination, or import/export operations

Bachelor's degree in Supply Chain, Business Administration, Logistics, or related field

📌 Order fulfilment and Logistic (Gurugram)
🏢 ithina
📍 Gurugram