- Comprehensive Eye Examination:
- Perform complete clinical eye check-ups, subjective and objective refractions, and binocular vision assessments.
- Evaluate visual acuity and detect common ocular conditions or refractive errors.
- Prescription & Lens Management:
- Provide expert recommendations for single-vision, progressive, and specialized optical lenses based on customer prescriptions and visual requirements.
- Guide customers through contact lens fittings, trial evaluations, and proper hygiene protocols.
Customer Follow-Up & Care:
- Build long-term relationships through proactive follow-ups to ensure customer satisfaction with their recent eyewear or contact lenses.
- Address post-dispensing queries, adaptation issues, and visual comfort adjustments.
- Troubleshooting & Problem Solving:
- Identify and resolve issues related to lens power inaccuracies, frame fitting, frame-alignment errors, or adaptation challenges.
Handle customer concerns with empathy, technical expertise, and professionalism. Requirements & Qualifications
Education: Bachelor of Optometry (B.Optom) is strictly mandatory.
Communication: Must be fluent in English (spoken and written) with strong interpersonal skills to explain technical details clearly to patients.
Technical Expertise: In-depth knowledge of advanced prescription lens designs (progressives, digital lenses, coatings) and contact lens fitting parameters.
Experience: Prior clinical or retail optometry experience handling precision refractions and lens recommendations is preferred.
Key Skills & Competencies
Strong clinical and diagnostic skills
Customer-centric attitude and high empathy
Attention to detail in lens prescription management
Problem-solving mindset for optical troubleshooting