Key Responsibilities

Multi-Property & Strategic Oversight

Standardization: Enforce consistent brand standards, service quality, and operational procedures across all assigned properties.

Performance Analysis: Conduct weekly site visits and audits to evaluate cleanliness, maintenance, and staff performance at each location.

Escalation Support: Act as the ultimate point of escalation for complex guest, operational, or legal issues that Property Managers cannot resolve.

Launch & Expansion: Oversee the operational setup, staffing, and launch of recent hostel properties within the region.

Team Leadership & People Management

Direct Supervision: Manage, mentor, and evaluate a team of Property Managers, holding them accountable for their respective hostel's performance.

Structure Management: Oversee a large hierarchy of indirect reports, including front desk agents, housekeeping supervisors, security, and event coordinators.

Talent Development: Lead recruitment for management roles, implement training programs, and design succession plans to retain top talent.

Resource Allocation:



Strategically shift staff or management resources between properties to handle peak seasons or operational emergencies.

Financial Accountability & Revenue Growth

P&L; Responsibility: Hold full accountability for the financial performance, budgeting, and cost control of all properties in the cluster.

Revenue Strategy: Partner with the revenue management team to optimize pricing, occupancy, and ancillary revenue (tours, F&B;, merchandise).

Vendor Negotiations: Secure and manage cluster-wide vendor contracts (laundry, maintenance, supplies) to leverage economies of scale and reduce costs.

Qualifications & Requirements

Experience: Minimum 5–8 years of hospitality management experience, with at least 2–3 years in a multi-property or regional role (Hostels, Co-living, or Budget Hotels preferred).

Leadership Scale: Proven track record of managing large, diverse teams and successfully leading other managers.

Technical Skills: Advanced proficiency in Property Management Systems (PMS), channel managers, and multi-property analytics tools.

Shift timing- 10am to 10pm & 1 rotational off

Salary- 7-8.5 LPA Location- Mumbai ( Food provided )

📌 Operations Manager (Mumbai)
🏢 The Hive Hostels
📍 Mumbai