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We are seeking an experienced and results-driven Operations Manager to oversee and streamline the operations of our Audit and Accounts departments based in India while supporting and coordinating closely with our Dubai office. The ideal candidate will have a strong background in accounting, auditing, team management, and process improvement, with the ability to build efficient workflows, monitor productivity, and ensure high-quality service delivery.

This role is responsible for managing the day-to-day operations of the back-office team, improving operational efficiency, maintaining quality standards, and ensuring seamless coordination between the India and Dubai offices.

Job Responsibilities:

- Oversee the day-to-day operations of the Audit and Accounts departments, ensuring that all client engagements, financial reports, audit assignments, and internal deliverables are completed accurately and within established deadlines.
- Act as the primary point of coordination between the India back-office team and the Dubai office, ensuring clear communication, effective resource allocation, timely project execution, and alignment with organizational goals and priorities.
- Establish, implement, and continuously improve operational processes, workflows, and standard operating procedures to enhance productivity, maintain quality standards, and support the scalability of the business.
- Monitor the performance and workload of the Audit and Accounts teams, ensuring resources are utilized effectively and assignments are distributed appropriately to meet client and business requirements.
- Review work completed by team members to ensure accuracy, compliance, and consistency with professional standards, company policies, and client expectations.
- Drive operational excellence by identifying inefficiencies, resolving process bottlenecks, and implementing practical solutions that improve turnaround times, accountability, and overall team performance.
- Lead, mentor, and develop team members by providing guidance,



training, performance feedback, and support to foster a high-performing and collaborative work environment.
- Coordinate with clients, auditors, and internal stakeholders to facilitate the timely collection of information, resolution of operational issues, and successful completion of engagements.
- Prepare and present regular operational reports to management, providing updates on team performance, project status, capacity planning, key challenges, and opportunities for improvement.
- Support management in building a strong and efficient back-office function by assisting with recruitment, onboarding, workforce planning, and the implementation of strategic initiatives aimed at improving service delivery and business growth.
- Ensure that all activities are conducted with a high level of professionalism, confidentiality, and commitment to delivering exceptional service to both internal and external stakeholders.
- Perform other operational, accounting, audit, and administrative responsibilities as assigned by management.

Job Requirements & Qualifications:

- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- Professional qualification such as CA, ACCA, CPA, CMA, or equivalent is highly preferred.
- Minimum 4-5 years of experience in accounting, audit, or finance operations, with at least 5 years in a managerial or leadership role handling 5-10 employees.
- Strong understanding of audit processes, accounting principles, financial reporting, and compliance requirements.
- Experience managing teams in a professional services, accounting firm, or audit setting.
- Proven ability to establish processes, improve workflows, and drive operational excellence.
- Excellent leadership, organizational, and project management skills.
- Solid communication skills with the ability to coordinate effectively with remote teams and stakeholders.
- Advanced proficiency in Microsoft Excel and accounting software platforms.
- Ability to manage multiple priorities in a fast-paced and deadline-driven environment.

📌 Operations Manager (Kochi)
🏢 Bizedge
📍 Kochi