Operations Manager - Managed ServicesAbout The Company InCommon is a leading technology solutions provider dedicated to delivering innovative IT managed services and digital transformation solutions to organizations across various industries. With a strong focus on customer satisfaction and operational excellence, InCommon has established a reputation for providing reliable, scalable, and secure IT environments tailored to meet the unique needs of each client.

Our commitment to continuous improvement and technological innovation positions us as a trusted partner for businesses seeking to optimize their IT operations and achieve strategic goals.

About The Role We are seeking an experienced Operations Manager to oversee our Managed Services team in India. This pivotal role involves leading a talented group of engineers and service delivery professionals to ensure the highest standards of customer service and operational efficiency.

The Operations

Manager will be responsible for managing day-to-day service delivery across multiple client environments, implementing best practices, and fostering a culture of continuous improvement. This role requires a strategic thinker with strong leadership skills, capable of building accountability within the team and driving operational excellence. The successful candidate will serve as a key point of contact for clients, ensuring their needs are met with professionalism and technical expertise, while also aligning internal processes with industry standards and organizational goals.

Qualifications The ideal candidate will possess a minimum of 3 years of experience in IT operations, service delivery, or managed services, with at least 2 years in a leadership capacity. Mandatory experience must include working within a Managed Services Provider (MSP) environment, managing multiple client environments simultaneously.





A comprehensive understanding of ITIL v4 practices is essential, along with relevant certifications. Familiarity with Microsoft technologies such as Azure, Intune, and Azure Virtual Desktop is highly desirable, as is exposure to enterprise networking equipment like Cisco, Meraki, or similar solutions. Candidates should demonstrate excellent leadership, communication, and stakeholder management skills, coupled with strong problem-solving and decision-making abilities.

A proven track record of building high-performing teams and driving operational improvements is crucial for success in this role.

Responsibilities Team Leadership - Lead, mentor, and develop a team of Managed Services engineers, setting clear expectations and fostering a high-performance culture. Provide coaching, regular feedback, and performance management to ensure team growth and accountability.

Service Delivery - Oversee the daily management and delivery of managed services across multiple customer environments. Ensure that all services are delivered in accordance with SLAs, contractual obligations, and organizational standards, maintaining high levels of customer satisfaction.

IT Service Management - Drive the adoption and continuous improvement of ITIL-based service management practices. Manage incident, problem, change, capacity, availability, and backup processes to ensure reliable and efficient service delivery.





Process & Customer Management - Continuously analyze and improve operational workflows, governance, and processes. Maintain operational discipline through effective ticket management, communication during incidents, and regular service reviews. Lead initiatives for process automation and efficiency enhancements.

Stakeholder Engagement - Act as a primary point of contact for clients, understanding their needs, managing expectations, and ensuring transparent communication. Collaborate with internal teams and clients to develop strategies that improve service quality and operational performance.

Benefits InCommon offers a competitive salary package along with comprehensive benefits including health insurance, paid leave, and opportunities for professional development. Employees gain exposure to cutting-edge technologies and work in a dynamic, cooperative environment that values innovation and continuous learning.

The company promotes a healthy work-life balance and provides a supportive culture where employees can grow their careers. Additionally, there are opportunities for recognition and advancement within the organization, making it an ideal place for motivated professionals to thrive and make a significant impact.

Equal Opportunity

InCommon is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. We believe that diversity enriches our work environment and enhances our ability to serve our clients effectively.

All qualified applicants will receive consideration for employment without regard to any protected status, and we are dedicated to providing a supportive environment where everyone can succeed.

📌 Operations Manager (India)
🏢 AgileGrid Solutions
📍 India