Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Japanese Language Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Senior Change Management SME (Bilingual: English & Japanese) - JD Role Purpose We are seeking a highly skilled Change Management SME to drive enterprise IT Change Governance in a large-scale global environment. This role requires robust operational ownership, governance discipline, stakeholder management, and the ability to independently govern complex, high-risk production changes with operational stability and compliance. The ideal candidate must confidently drive governance, manage escalations, and operate effectively in high-pressure, regulated environments such as Insurance, Banking, or Financial Services.

The role also requires strong bilingual communication capability in both English and Japanese to support Japan-region stakeholders, governance calls, CAB/TAB meetings, operational communications, and Change Management activities.

Key Responsibilities Change Governance & Operational Control Govern Normal, Standard, and Expedited changes end-to-end with strong process understanding of Emergency changes

Review RFCs for risk, impact, rollback readiness, implementation quality, and compliance

Own and lead CAB/TAB governance activities

Prepare agendas, drive risk discussions, manage conflict resolution, and govern scheduling decisions

Chair meetings confidently with global stakeholders and technical teams

Ensure action tracking, governance follow-ups, and meeting documentation

Challenge or reject risky, incomplete, or non-compliant changes

Conduct Post Implementation Reviews (PIRs) for failed changes and change-related outages

Identify governance gaps and operational improvement opportunities, and drive corrective/preventive actions with documented lessons learned





Participating in root cause discussions with technical teams for potentially failed changes causing outages

Ensure adherence to global Change Management policies and governance standards

Monitor Change Management SLA breaches, aging backlog, drive strong governance to reduce unauthorized changes, and failed changes

Conduct Change Management training and awareness sessions for global and Japan-region stakeholders in both English and Japanese

Create and manage policy and procedural documents and knowledge articles

Support Japan-region Change Governance activities through bilingual communication in English and Japanese

Conduct and support CAB/TAB meetings, governance discussions, operational reviews, and stakeholder coordination in Japanese where required

Review, validate, and manage Change Management communications, governance emails, and operational updates in Japanese and English Stakeholder Management & Reporting Drive Change Governance for global stakeholders, including Japan-region stakeholders, by providing process guidance in both English and Japanese

Handle bilingual governance communications, operational escalations, and stakeholder discussions professionally

Publish and manage governance dashboards, KPI metrics, and operational insights AI & Operational Readiness Support AI-enabled ITSM operational models and governance automation

Adapt to AI-assisted reporting, workflow optimization, and evolving operational models Mandatory Skills & Experience Strong experience in Change Management and ITIL 4 based Change Enablement operations (ITIL4 Certified)

Proven expertise in enterprise Change Governance and CAB/TAB leadership

Experience governing high-risk and critical production changes





Strong operational risk assessment and escalation management capability

Excellent stakeholder management and communication skills

Hands-on experience with ServiceNow ITSM tool

Strong analytical capability, governance reporting expertise, and operational ownership mindset

Exposure to AI-driven operational models

5 - 7 years of experience in Change Management operations and governance

Ability to work in a 24x5 support environment

Strong bilingual communication capability in English and Japanese (written and verbal)

Experience supporting Japan-region stakeholders and multilingual governance operations

Ability to independently handle governance calls, meetings, reporting, and communications in Japanese

Business-level Japanese communication capability is mandatory Preferred Skills Change Management operational experience in Insurance, Banking, or Financial Services industry domain

Power BI reporting / dashboard experience

Experience supporting global ITSM operations and service improvement initiatives

Experience supporting Japanese clients or Japan-region IT operations What We Are Looking For A strong Change Management operator - not a ticket coordinator

Someone who can confidently lead CAB/TAB discussions and constructively challenge technical teams A professional who understands operational risk, governance, and production stability with strong decision-making capability A self-driven individual who can enforce compliance with minimal supervision

Someone who can balance governance, business urgency, and operational stability effectively A professional capable of confidently managing bilingual governance discussions and stakeholder interactions across global and Japan-region teams Language Requirement Business-level communication capability in both English and Japanese is mandatory

Ability to handle governance meetings, CAB/TAB discussions, operational reviews, emails, and stakeholder communications in Japanese

Ability to work effectively with global and Japan-region stakeholders in a multilingual operational environment

📌 Operations Engineer (Gurugram)
🏢 Accenture in India
📍 Gurugram