Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Reporting Analytics Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: Role Purpose Seeking a highly skilled Power BI and ServiceNow Reporting SME responsible for designing, developing, automating, and governing enterprise operational dashboards and analytics solutions. This role is not limited to dashboard creation. The expectation is to deliver value-driven reporting solutions that provide measurable operational outcomes, governance visibility, automation benefits, trend analysis, and actionable insights for both client and internal infrastructure teams.

The candidate must possess strong technical capability across data extraction, transformation, visualization, automation, reporting governance, and stakeholder engagement. This role requires someone who can independently understand business pain points, convert operational requirements into analytical solutions, and deliver dashboards that improve operational efficiency, governance, compliance, and decision-making.

Core Responsibilities

Power BI Dashboard Development Design, build, enhance, and maintain enterprise Power BI dashboards Develop highly interactive, scalable, and performance-optimized dashboards Translate operational requirements into meaningful visual analytics Build dashboards focused on operational outcomes, governance visibility, trend analysis, SLA monitoring, and service improvements Handle complex logic, formulas, measures, calculated columns, and DAX expressions Ensure dashboards are visually meaningful, accurate, actionable, and business-relevant Eliminate low-value or redundant reporting through data-driven design ServiceNow Reporting & Analytics Develop and manage reporting solutions within ServiceNow Extract, analyze, and validate ServiceNow operational data Build and maintain ServiceNow dashboards, scheduled reports, and analytics views Support reporting across Incident, Problem, Change, Service Request, CMDB, Compliance, and Operational governance areas Handle advanced filtering, complex conditions, and reporting logic within ServiceNow Ensure reporting accuracy, consistency,



and governance compliance Data Engineering & Reporting Integration Work across reporting data flow including: ServiceNow

Snowflake

SQL

Power BI

Power Automate

Excel Perform data extraction, transformation, validation, and optimization Support Snowflake-based reporting integrations and analytics pipelines Ensure reporting performance, refresh stability, and data integrity Preferred understanding of: ETL concepts Data modeling Relational data structures Data optimization techniques Advanced level of Excel knowledge Automation & Process Optimization Develop automation solutions using Power Automate Automate report generation, scheduling, approvals, notifications, and operational workflows Identify manual operational activities suitable for automation Drive reporting standardization and reusable dashboard frameworks Research and implement new automation opportunities continuously Support AI-driven reporting enhancements and intelligent analytics Governance, Quality & Reporting Standards Validate dashboards before deployment Ensure proper stakeholder walkthrough, testing, and sign-off Monitor dashboard refreshes, failures, and data inconsistencies proactively Maintain documentation for: Dashboards

Data sources

Queries

Automation flows

Access governance

Reporting logic Ensure all reporting solutions follow governance and quality standards Maintain strong reporting hygiene and operational ownership Stakeholder Collaboration & Analytical Consulting Work directly with stakeholders to understand reporting requirements deeply Conduct operational analysis and convert business problems into reporting solutions Provide analytical insights, trend analysis, and governance recommendations Collaborate with operations teams, tower leads, governance teams, and leadership Handle ad hoc reporting and executive dashboard requests independently Key Deliverables Expected Candidate should be capable of independent delivery:



Operational governance dashboards SLA and compliance dashboards Executive summary dashboards Incident / Problem / Change analytics Trend and backlog analysis Operational stability dashboards Infrastructure and network analytics Audit and quality reporting Automation-enabled reporting workflows Cross-platform integrated reporting solutions Technical Skills – Mandatory Strong hands-on experience in Power BI Strong Power Query, and dashboard design skills Solid working experience with ServiceNow reporting and analytics Experience in dashboard optimization and data visualization best practices Experience handling complex operational datasets Experience with Power Automate Preferred Skills Snowflake reporting integration knowledge Power BI Certification (PL-300 preferred) ServiceNow reporting or platform analytics certifications ITIL knowledge Experience in Infrastructure / ITSM reporting environments Understanding of AI-enabled analytics and automation models AI & Future Operating Model Readiness The role requires adaptability toward AI-driven reporting and analytics operations.

Candidate should demonstrate: Ability to work in AI-assisted operational environments Interest in Agentic AI-driven analytics models Understanding of intelligent reporting automation Willingness to adopt AI Copilot-enabled reporting workflows Ability to identify opportunities for AI-driven operational insights and efficiency improvements What We Are Specifically Looking For Someone who understands reporting beyond visualization Someone who focuses on operational outcomes, not just dashboard creation Someone who can independently convert operational pain points into analytics solutions Someone Who Can Challenge Unclear Reporting Requirements Someone who understands governance, compliance, SLA, and operational reporting deeply Someone who can simplify complex operational data into actionable insights Someone who can automate repetitive reporting activities Someone who can work across technical and business teams confidently Someone who takes ownership of reporting quality and operational impact Important Note This role is not a report-generation support role. This role requires a strong reporting and analytics professional capable of driving operational decisions, governance visibility, automation, and measurable business value through enterprise reporting solutions.

📌 Operations Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru