Skydo is looking for a Payment Operations Associate to support payment processing, reconciliations, and operational excellence across domestic and international banking partners.

What you will do: 01 Daily Payment Operations: Diligently execute Ops SOPs: payment processing, invoicing, tracking, documentation, and forex conversion operations with different bank partners, ensuring timely payment flow and SLA adherence.

Manage and resolve operations tickets within defined SLAs with utmost diligence and customer centricity.

Coordinate with customer-facing and compliance teams to manage customer escalations and resolve tickets and customer dependencies. 02 Reconciliation and Reporting: Maintain and enhance existing SQL dashboards by making modifications as required, and develop current dashboards when needed.

Support and improve automated reconciliation processes for foreign and Indian banking partners.

Generate and publish daily reports and keep track of KPIs for all banking partners and customer cohorts.

Present periodic performance insights and drive accountability through data-driven reporting. 03 Analysis, Strategy and Process Improvement: Analyse the transaction data to identify trends, recurring issues and operational risks





Recommend and implement process improvements and automations to reduce errors and turnaround time You’re a positive fit if you have: 2–4 years of work experience in a professional operations environment.

A highly ethical, values-driven, proactive, growth-oriented, and ambitious individual who thrives in a fast-paced environment.

Highly disciplined, punctual, and responsible, with the ability to manage the timely execution of high-value payments.

Strong analytical skills with the ability to understand, own, and improve operational metrics.

Experience with SQL is required, along with the ability to work with internal and external partners to drive operational performance.

Strong interpersonal and communication skills, with proficiency in both English and Hindi.

Diligence and process orientation, and understanding of process linkage to KPIs The mindset we’re seeking: You’re comfortable working with dashboards, reports, and data to track performance and improve day-to-day operations.

You enjoy solving operational problems, spotting gaps, and driving processes to closure with minimal supervision.

📌 Operations Associate (Bengaluru)
🏢 Skydo
📍 Bengaluru