We are seeking an experienced Operation Manager to ensure service excellence, and drive on time project delivery. The role requires communication, organizational, and problem-solving skills, along with prior experience in the printing and manufacturing industry.
Key Responsibilities
- Act as the primary point of contact for clients, building and maintaining long-term relationships.
- Understand client requirements and ensure timely, high-quality service delivery.
- Assign design work to internal teams with realistic deadlines and oversee execution.
- Coordinate with cross-functional teams to fulfill client needs.
- Conduct regular client meetings to review progress, share updates, and resolve concerns.
- Identify upselling and cross-selling opportunities to grow revenue within existing accounts.
- Handle client issues proactively,
escalating when necessary.
- Stay updated on industry trends, competitor activities, and market dynamics.
Requirements
- 4–5 years of relevant experience in Operations and Accounts Management.
- Strong communication, interpersonal, and presentation skills.
- Ability to manage multiple clients and prioritize tasks effectively.
- Customer-focused and proactive mindset with strong problem-solving skills.
- Mandatory experience in the Printing and Manufacturing industry.
Perks
- Competitive salary package.
- Opportunities for professional growth and career advancement.