Job Opening: Customer Support Associate (Voice Process Hindi & English)

We are currently hiring for our Voice Process (Hindi + English) with 100% Work From Home.

Designation

Customer Support Associate

Job Role

- Resolve customer queries via voice calls

Job Details

- Contractual role until 31st October
- Fixed salary

Eligibility Criteria

- Minimum education: Higher Secondary (12th Pass)
- Minimum 6 months of BPO experience (with documents)
- Freshers are also welcome

Work Details

- Work timing: 247 rotational shifts
- 5 working days with 2 rotational weekly offs
- Maximum age limit: 40 years

Skills Required

- Excellent verbal communication skills in English and Hindi
- No major MTI (Mother Tongue Influence) for voice process

Interview Process

- HR Round (Video Call; E-Aadhaar mandatory for WFH)
- Typing Test (Minimum 25 WPM / 90% accuracy)
- Final round (Google Meet; selfie with Aadhaar is mandatory)

Compensation

- Experienced Candidates:



1,90,000 TCTC (Minimum 6 months experience required)
- Freshers: 1,68,000 TCTC

System Requirements

- OS: Windows 10 or 11
- RAM: 8 GB or above
- Processor: Core i5, Gen 5 or above , Ryzen 5 or above
- Internet: Minimum 20 Mbps connection (Upload/ Download)
- Power backup
- Noise-cancelling USB headset

Documents Required

- Aadhaar Card (with complete Date of Birth) Mandatory
- E-Aadhaar Mandatory
- PAN Card Mandatory
- Educational documents (10th & 12th mark sheets)
- For experienced candidates:
- Experience Letter
- Offer Letter
- Last 3 months payslips

Interested candidates can share their resume to this email [[email protected]].

For call , candidates can reach out to this number Diptajit Dey ((phone hidden))

📌 Customer Support Associate (WFH) (West Bengal)
🏢 Tech Mahindra
📍 West Bengal