Note

- This role is only open to candidates currently residing in India with full work authorisation.
- Working days: Any five (5) days of the week
- For candidates based in India, this role requires working from 6:00 p.m. IST to 2:30 a.m. IST.

About the Role:

In this role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.

If youre looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales and Success, Marketing, Data Science etc.), eventually.

- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthroughs and providing resolutions to customers queries
- Researching, diagnosing,



troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, and live video calls.
- Finding ways to go above and beyond to help customers

About You:

- Empathy and patience.
- Curiosity and a problem-solving mindset.
- Robust analytical background - our product is very math and numbers-heavy!
- Solid verbal, written, presentation, and interpersonal communication skills
- Minimum Math score of 2.00 (equivalent to 85% or higher) in your 10th grade or most recent Math exam.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Graduate Professional (Maharashtra)
🏢 PriceLabs
📍 Maharashtra