Head Application Operations (Mumbai)

Head Application Operations (Mumbai)

04 Aug
|
Abacus Consultants
|
Mumbai

04 Aug

Abacus Consultants

Mumbai

Role & Responsibilities

- Lead application/production support for payment systems

- Ensure 24x7 system availability & SLA adherence

- Manage L1L3 teams, incidents, RCA & change management

- Ensure compliance with RBI, PCI DSS & audit requirements

- Handle vendor coordination, DR/BCP & executive reporting

Preferred Candidate Profile

- 12+ years in IT/Application Support (payments domain preferred)

- Strong ITIL, incident & service management experience

- Experience with high-volume transaction systems

- Hands-on with monitoring & ticketing tools (ServiceNow/JIRA)

- Solid leadership & stakeholder management skills

📌 Head Application Operations (Mumbai)
🏢 Abacus Consultants
📍 Mumbai

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