Employee Help Desk
Q2R- B1/B2
1Business Unit BSV2Skills Required (highlight and bold one primary skill)Must HaveGood to Have

- Strong process knowledge in workforce administration/Employee data administration
- Strong project management skills applied in a business/corporate environment
- Experience in managing multiple design project
- Strong client management and team management skills
- Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.
- System data entry experience (Workday, ServiceNow, SuccessFactors, etc.)
- Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
- Handle client communication and client Reporting
- Excellent job organization and time management skills
- Attention to details and very good analytical skills;
- Good communication skills
- Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members

3Qualification / CertificationsGraduation/Post-Graduation4Functional Area 5Desired candidate profile

- Valid experience of 5 years B1 / 7 years B2 in HR domain
- Good verbal and written communication skills
- Team management

6Job Description/ Roles & Responsibilities

- Manage the client engagement.
- Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds




- Respond to clients queries & escalations accurately (via phone, live chat, email and case management system)
- Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
- Provide clarification of HR policies and procedures
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
- Organize knowledge sharing sessions both within the team and cross teams
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
- Liaison with third parties, vendors and multiple stake holders
- Resolving errors, escalations and issues on time
- Develop, mentor, and coach junior team members
- Develop process excellence in Operation activities
- Ensuring quality and timeliness of work
- Focused, diligent, high on quality and timeliness are the basic requirements for the role
- Contribute to team Business As Usual activities such as hiring, process improvement, service standardization, etc.
- Exhibit robust problem-solving and business acumen skills.
- Demonstrate advanced proficiency in written and verbal communication skills

7Additional Information (optional) Base Location MumbaiTravel Required NoShift Requirement (if applicable) YesIndividual Contributor/ Team Role (If yes, team size to be handled) Individual Contributor/Team RoleMore Comments

📌 Querry Resolution Help Desk (Maharashtra)
🏢 Capgemini
📍 Maharashtra