- Primarily responsible for monitoring/initial troubleshooting,
- Server monitoring, alert acknowledgement and initial troubleshooting
- Monitoring Alert acknowledgment and initial troubleshooting.
- Monitor all Windows servers for performance issues and stability concerns.
- Storage, DB, Cloud monitoring
- Escalate tickets to L2 and L3 as appropriate.
- Network links monitoring and following up with providers for fault resolution
- Alerting the team and project owners of any alerts for customers.
- Initial Windows server support as needed.
- Knowledge on ticketing systems and ITIL process
- Server patching experience
- Liase with third party vendors for any OS issues
- Coordinate with ISP/Customers for link issues
- Network devices monitoring and initial checks
- Knowledge on network fundamentals
- Certified in Microsoft technologies preferred
- Degree in Computers preferred (Preferably Engineering degree holders).
- Good communication (Verbal and Written) skills which helps in the smooth interaction with users.
- Positive team player and able to follow team policies and processes. Knowledge in Cloud services like Amazon, Windows Azure, VMWare is needed

📌 NOC Engineer (Kochi)
🏢 marlabs
📍 Kochi