NOC Analyst

Job Summary

The NOC Engineer is a key member of the global infrastructure operations team responsible for ensuring 24/7 service availability and real-time incident response through Eyes-on-Glass (EoG) monitoring. Operating in a Follow-the-Sun model, the NOC Engineer will deliver SOP-based triage, incident handling, change support, and coordination with vendors, ISPs, and internal teams across geographies.

Responsibilities

- 24/7 proactive monitoring of network, server, cloud, and application infrastructure using tools such as SolarWinds, NetBrain, Dynatrace, Datadog, and SCCM.

- Acknowledge, analyze, and validate alerts to differentiate between true events and false positives.

- Ensure continuous monitoring of LAN switches, routers, firewalls, WAN circuits, and data center interconnects and visibility of LAN, WAN, VPN, Data Center links, and critical servers/applications.

- Perform first-level diagnostics, attempt resolution for known issues, and escalate when required.

- Perform SNMP checks, ping tests, bandwidth and latency monitoring, and BGP/MPLS verification.

- Initiate and participate in Major Incident Management (MIM) bridges; provide real-time status updates and logs to incident managers and escalate to NOC level 2 within 15 minutes if RCA is not determined and remediated.

- Create and update incident tickets in ServiceNow.

- Notify business or technical stakeholders as per escalation matrix and defined SLA matrix.

- Log and track ISP link failures, escalations, and restoration timelines.





- Act as SPOC for communication with network, telco, and hardware vendors during incidents and maintenance.

- Maintain documentation of all WAN links, their service providers, circuit Ids, vendor SLAs, contact lists, escalation matrix.

- Support planned and unplanned changes involving network or server components.

- Coordinate monitoring pause/resume, validation checks, and pre-/post-change verifications.

- Create operational risk for all single points of failures, resilience or high availability failure and track to ensure the closure of the Ops Risk once the risk is remediated.

- Log all identified risks in the Risk Register and ensure they are reported to designated stakeholders with potential threat and impact to the business.

- Assist in patch rollouts, firmware updates, and other approved maintenance activities.

- Drive or assist in Root Cause Analysis (RCA) for major incidents or recurring alerts.

- Document known issues, resolution steps, and add runbook entries to knowledge base.

- Participate in planned maintenance windows for application, network, or server changes.

- Perform routine health checks, publish reports, document deviations and escalate to concerned teams or stakeholders.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 NOC Analyst (Hyderabad)
🏢 Providence College of Engineering
📍 Hyderabad