We at GNA are responsible for processing recent account applications in line with anti-money laundering regulations using a variety of strategies, tools, and systems. This is a blended process (Inbound and Outbound) and tasks include a mix of front office and back-office. We are the first in the customer first.

How will you make an impact in this role

- Timely And Error Free Processing of Card Applications.
- Provide excellent service to UK card applicants/Card Members
- Processing Of Applications by Ensuring Complete Analysis of Available Data on Profile, adhering to outlined Procedures.
- Ability to connect with customer s and willingness to go beyond the call of duty.
- Ability to Demonstrate exceptional customer service etiquettes.
- Understand the bank environment and confidentiality of customer data.
- Assist Audit, Internal and Compliance Functions at times Of Audits to Ensure All Control Issues Are Identified and Addressed.




- Acts as a brand ambassador for the company
- Support All Other Day-To-Day New A/C Processes and All New Initiatives
- Flexible work hours including nights, weekends, and holidays

Minimum Qualifications

- Fluent in English Oral and Written
- Should be minimum a Graduate in any field
- Proven ability to craft and implement effective communications plans serving a broad audience
- Effective understanding of employee communications best practice
- Navigate multiple systems and digital tools to service our customers
- Minimum 1Year of Experience In relevant field having customer service background

Preferred Qualifications

- Excellent Communication skills
- Good Analytical Skills with Eye for Details.
- Good Interpersonal Skills.
- Basic Computer skills mandatory
- Experience in UK AML regulations

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