Working knowledge of: - Linux/Windows system admin basics - ITIL processes & ITSM tools (e.g., ServiceNow) - Basic scripting (Bash/PowerShell) is a plus
Bachelor's degree in Computer Science / IT / Networking (preferred) Relevant certifications like: - CCNA / Network - AWS Cloud Practitioner / AZ-900 - CompTIA A / ITIL Foundation (plus)
Minimum 2 years of experience in: - Industry-based network/cloud support roles, OR - Prior teaching/training experience in IT infrastructure domains