Network Voice Admin(Cisco UCM) (Delhi)

Network Voice Admin(Cisco UCM) (Delhi)

04 Aug
|
Tata Consultancy Services
|
Delhi

04 Aug

Tata Consultancy Services

Delhi

Key Responsibilities*

Voice & Unified Communications

Administer, configure & support IP telephony, VoIP, SIP, unified communication platforms.

Manage dial plans, call routing, IVR, voicemail, call recording & conferencing services.

Support voice components of contact center/collaboration systems.

Network & Infrastructure

Design & maintain voice network architecture including QoS, VLANs & voice gateways.

Optimize voice traffic performance, latency & availability.

Perform capacity planning & performance tuning.

Operations & Support

Monitor voice systems for availability, quality & faults.

Troubleshoot SIP/RTP/codec issues, call failures & voice degradation.

Provide L2/L3 support & handle incident/problem/change processes.

Work with service providers, vendors & internal teams.

Security & Compliance

Implement SRTP, TLS, access control & fraud prevention controls.

Ensure compliance with voice security & regulatory requirements.

Assist with audits & risk assessments.

Documentation & Continuous Improvement

Maintain network diagrams, voice configurations & SOPs.

Participate in upgrades, migrations & technology refresh.

Recommend improvements & emerging voice technologies.

📌 Network Voice Admin(Cisco UCM) (Delhi)
🏢 Tata Consultancy Services
📍 Delhi

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