- Work Experience: 1-5 yrs. in the Telecom industry
- Additional qualification: Preferred CCNA Certified.
- Brief roles and responsibilities of resources are as given-
- Monitor all allotted branches links with due diligence and take follow-up with their backend team for immediate restoration of all such downlinks as per the SLA uptime. Contact branches end users to understand the problem while identifying fault.
- Allocate the down-call to all concerned Zonal engineers for immediate action. Responsible for all technical issues concerning the network.
- Point of contact for all technical queries and fault resolution.
- Shall have the primary responsibility of ensuring a smooth network functioning without congestion, and downtime.
- To provide all kind of SLA reports to the designated Bank team as per the schedule and as and when asked by Bank officials.
- Coordinate with concerned ZO/branch for smooth new link commissioning
- Coordinate with bank NSI for restoration of existing links and configuration of current links on Router.
- Maintain database of network provided by concerned bidder