- Deploying & managing NetApp storage primarily ONTAP.

- Troubleshooting and Diagnostics: Diagnose, troubleshoot, and resolve issues related to NetApp storage, connectivity, performance.

- Hardware Return and Replace: Coordinate and manage hardware RMA (Return Material Authorization) processes. Handle the logistics of returning, replacing, and tracking faulty hardware components.

- Client Communication: Communicate effectively with clients, providing regular updates, explanations in a transparent and professional manner.

- Collaboration with NetApp Support: Work closely with NetApp support to escalate and resolve complex technical issues.

- Internal Reporting: Create and maintain reporting as per requirement.

Requirements

- Certifications: NetApp ASE2 or ASE3 (Authorized Service Engineer) certification (Preferred)





Hours of Work

- Normal working hours are from Monday to Friday, 9 am to 6 pm with one (1) hour break.

- Standby 24x7

Experience:

- Minimum of [3-5 years] of experience in NetApp storage support.

- Experience in hardware return & replace management.

- Technical Skills:

- Familiarity with storage protocols (NFS, CIFS, iSCSI, FC) and network infrastructure related to storage.

- Additional certifications in storage or networking (e.g., NCDA, NCSA). (Preferred)

- Knowledge of NetApp storage solutions, including ONTAP, SnapMirror, SnapVault, and NetApp data protection solutions.

📌 Netapp Engineer (Jaipur)
🏢 Cloud Kinetics Technology Solutions Private
📍 Jaipur