- Manage customer interactions from booking through possession and post-sales support.
- Maintain accurate customer records and update CRM software regularly.
- Coordinate with the sales team for booking documentation and customer onboarding.
- Handle customer queries, complaints, and service requests in a timely and qualified manner.
- Follow up with customers regarding payment schedules, documentation, and agreement execution.
- Coordinate with legal, finance, and project teams to facilitate smooth customer transactions.
- Ensure timely collection of pending documents and payments.
- Schedule and conduct customer meetings, site visits, and possession-related activities.
- Generate and analyze CRM reports, customer feedback, and service metrics.
- Maintain high customer satisfaction through proactive communication and relationship management.
- Support customer retention initiatives and referral programs.
- Ensure compliance with company policies and applicable real estate regulations.
Preferred candidate profile :
- Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
- 3-6 years of experience in CRM, customer service, or post-sales operations, preferably in the real estate industry.
- Experience using CRM software such as ERP software.
- Strong knowledge of customer lifecycle management and post-sales processes.