Key Responsibilities:

- Verify merchant onboarding forms and supporting documents in line with bank terms and conditions.
- Coordinate with Branch Sales Personnel (PSM/APSM) to resolve discrepancies and complete onboarding requirements.
- Complete the DVU (Document Verification Unit) process accurately and within defined timelines.
- Make outbound calls to merchants on recorded lines to inform and explain charges related to:
- POS Machines
- Sound Box
- QR solutions
- Other applicable GSFC charges
- Ensure compliance with internal processes, audit requirements, and regulatory guidelines.
- Update and maintain accurate records in internal banking systems

Language Requirement :

- Fluency in at least one regional language: Tamil, Telugu, Malayalam, Kannada, Gujarati, or Marathi
- Proficiency in Hindi and English is mandatory

Qualifications & Experience

- Minimum 1-2 years experience in RPC/CPC/Data handling with a reputed bank or acquirer would be preferred
- Graduate (B.Sc., BBA, BMS, BCA, B.Sc. IT) required; MBA preferred
- Working knowledge of MS Excel, Word, and PowerPoint

📌 Digital Onboarding Officer (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai