Role / Principal Accountabilities:

- Build the plan based on the in-house Observability stack
- Deliver a plan to meet Operational Resilience monitoring requirements based on IBS/ CIF business functions: Settlement/Collateral etc
- Produce a business dashboard to give visibility of business-critical services and show real-time service status
- Align with the inhouse Observability team to ensure best practices are achieved
- Align with ServiceNow Configuration Management to ensure any missing assets are added to ServiceNow
- Work with Operational Resilience and infrastructure management to gain buy-in and visibility of the project
- Lead a team of monitoring experts
- Use SRE monitoring principles
- Align with SRE management
- Align with Infra management
- Contribute to Observability standards and procedures
- Work with the SRE team to optimize the operation model

Secondary

Align with Application teams to ensure their systems are integrated into the overall service dashboard

Skills & Experience Required:

- Strong communication presenting and documentation
- Team management and stakeholder skills
- Experience of driving change in a large organisation




- Demonstrate understanding of large enterprise systems and the technologies on which they are built
- Solid analytical skills and a solid understanding from a Production Support monitoring point of view
- In-depth understanding of the technical aspects of delivering monitoring integration

Knowledge Required:

- Background in Observability Engineering covering Metrics, Logs and Traces and the interaction between telemetry
- Strong Experience with Observability tools such as Open Telemetry, Grafana UI, Mimir, Loki, Tempo, Grafana Agent, Prometheus
- Appreciation of SLI/SLOs for measuring and reporting on service levels
- Awareness of notification frameworks for escalation automation
- Experience of DevOps tools i.e. Jenkins, Ansible Tower, GIT and build & deploy pipelines
- Exposure to Kubernetes, containers & micro-service concepts (not essential, but beneficial)

Knowledge of infrastructure and operating system fundamentals including monitoring of IO, Networks, CPU and Memory

ServiceNow integration (nice to have)

📌 Observability integration lead (Maharashtra)
🏢 Kiya.ai
📍 Maharashtra