Role: Business Analyst Integrations (Motor Dealer, Aggregator & Broker)

Experience: 4–6 Years

Location: Pune / Mumbai

Reporting To: Integration Lead / Product Owner – Integrations

Role Overview

The Business Analyst – Integrations will be responsible for gathering, analysing, documenting, and validating business and integration requirements for partner distribution channels, covering Motor Dealer integrations (applicable to Motor line of business) and Aggregator & Broker integrations (applicable to Motor, Health, and Commercial lines of business).

The role will work closely with Product Owners, Integration Leads, Business Teams, Distribution Teams, PAS and Technology Teams, external partners (Dealers, OEMs, Aggregators, Brokers), and implementation partners to ensure successful delivery of seamless, API-driven partner integration journeys.

Key Accountabilities

- Support delivery of partner integration initiatives across Dealer, Aggregator, and Broker channels.
- Gather and document business and integration requirements.
- Translate business needs into functional specifications, user stories, and API requirements.
- Support successful delivery of quote, proposal, policy issuance, endorsement, renewal, and claims intimation journeys across partner channels.
- Drive process standardization and reusability of integration patterns across product lines.

Requirement Analysis & Business Process Management

- Gather and document business requirements for partner integration journeys.
- Conduct workshops and stakeholder interviews with internal teams and external partners.
- Analyse existing and future-state distribution and integration processes.
- Identify automation, straight-through processing, and digitalization opportunities.

Functional Documentation

- Prepare and maintain:
- BRDs
- FRDs
- User Stories
- Acceptance Criteria
- Use Cases
- Process Flows
- Business Rules
- API Requirement Documents




- API Specifications Inputs (request/response, error handling, SLAs)
- Data Mapping Documents
- Partner Onboarding & Integration Checklists

Integration & Channel Support

- Support requirements across:
- Motor Dealer Channel (Motor): OEM and Dealer Management System integrations, dealer quote & policy issuance journeys, payment & payout flows, inspection & break-in integrations
- Aggregator Channel (Motor, Health & Commercial): Quote comparison, proposal & policy issuance APIs, document exchange, payment reconciliation, renewals across Motor, Health, and Commercial products
- Broker Channel (Motor, Health & Commercial): Broker portal and API integrations, quote & placement journeys, endorsements, claims intimation, and MIS exchange across Motor, Health, and Commercial products

Technology & Delivery Leadership

- Work closely with:
- Product Owners
- Architects
- Integration Leads / Developers
- PAS Teams
- QA Teams
- SI Partners
- External Partner Technology Teams (Dealers, OEMs, Aggregators, Brokers)
- Support sprint planning and backlog refinement.
- Clarify requirements during development.
- Assist in API and integration requirement definition, including data mapping and error-handling scenarios.

Testing & UAT

- Prepare business test cases and integration test scenarios.
- Support SIT, UAT, and partner certification testing.
- Validate delivered functionality against agreed API contracts and journeys.
- Support defect triage and closure.
- Assist in go-live, partner onboarding, and hyper care activities.

Stakeholder Coordination

- Coordinate with:
- Business Teams




- Operations Teams
- Distribution Teams
- Product Owners
- Technology Teams
- External Partners (Dealers, OEMs, Aggregators, Brokers)
- Vendors
- Ensure timely requirement clarification and partner query resolution.

Data, Analytics & Reporting

- Support definition of partner channel reporting requirements.
- Assist in:
- Partner performance reporting
- Integration health & API usage analytics
- Funnel and conversion reporting
- Reconciliation and MIS reporting

Governance & Controls

- Maintain requirement quality and traceability.
- Support audit, regulatory, and compliance requirements applicable to partner distribution channels.
- Ensure adherence to business analysis and integration documentation standards.

Required Experience

- 4–6 years of experience in Insurance, InsurTech, Banking, FinTech, or Consumer Internet organizations.
- Experience working on partner integrations, distribution channels, aggregator platforms, broker systems, or dealer ecosystems.
- Exposure to API-based integrations (REST/JSON), data mapping, and integration testing.
- Robust business analysis and requirement management experience.
- Experience working in Agile environments.

Educational Qualifications

- Bachelor’s degree in engineering, Computer Science, Information Technology, Business Administration, Commerce, Statistics, or related discipline.
- MBA preferred but not mandatory.
- CBAP, CCBA, Agile BA, Scrum certifications preferred.
- Insurance certifications will be an added advantage.

Success Measures

- Requirement quality and completeness.
- UAT and partner certification success rate.
- Defect leakage attributable to requirements.
- Sprint readiness.
- Partner onboarding turnaround time.
- Stakeholder and partner satisfaction.
- On-time delivery of integration initiatives.
- Channel adoption and business conversion improvements.

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