MSP L3Perform incident troubleshooting for:

Virtual Machines (Linux/Windows)

Azure Backup & Site Recovery issues

Disk, networking, and storage failures

App Services, ACR, AKS basic troubleshooting

Perform operational tasks such as:

VM provisioning, scaling, patching

Backup validation

Identity user issues (AAD)

Storage account management

NSG rule updates, diagnostics

Execute runbooks and SOPs for recurring tickets.

Assist with Azure Defender alerts and initial threat investigation.

Raise and manage Microsoft support tickets when required.

Work with L3 engineers for escalations and complex issues.

Maintain documentation, knowledge base articles, and incident logs.

Lead a team of L1 & L2 Engineers.

Technical Skills Required

Valuable understanding of Azure Compute, Networking,



Storage & Identity.

Experience with

Azure VMs (management, patching, backup)

Azure Backup / ASR

Azure Monitor / Log Analytics

NSGs, VNets, Subnets, VPN/ExpressRoute basics

Azure App Services (basic debugging)

Experience in PowerShell or CLI scripting (basic/medium level).

Understanding of security best practices, Azure Defender, Sentinel (preferred but not mandatory).

Knowledge of ITIL processes (Incident, Change, Problem Management).

Soft Skills

Strong communication and customer-handling ability.

Quick learner with strong troubleshooting approach

📌 MSP Consultant (Manage services ) (Noida)
🏢 IFI Techsolutions
📍 Noida