Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.
· As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
· Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.
· Plan and schedule Changes, Coordinating with different stakeholders.
· Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
· Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
· Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys.
· Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members.
· Able to work on Knowledge acquisition and updates to related documents
Qualifications
Client:Wipro
Skills:MS SQL Admin
Exp. Level:5 to 12 Years
# of Position:1
Work Location (also mention if we can consider relocation):Chennai ./ Bangalore / Hyderabad