L3 Technician – Roles & Responsibilities

1. Advanced Technical Repairs

- Handle complex hardware and software issues escalated from L1 & L2 technicians
- Perform board-level repairs (IC replacement, micro-soldering, jumper work)
- Diagnose intermittent, dead, boot failure, network, and power issues
- Work on high-value and critical customer devices

2. Technical Escalation & Support

- Act as the final technical escalation point within the service center
- Provide root cause analysis (RCA) for repeated or unresolved issues
- Support L1/L2 technicians with troubleshooting guidance and live assistance

3. Quality Control & First-Time-Fix

- Ensure high First Time Right (FTR) / First Time Fix (FTF) ratio
- Reduce repeat repairs and customer complaints
- Validate repairs before delivery for critical cases

4. Training & Skill Development

- Train and mentor L1 & L2 technicians on:
- Advanced diagnostics




- New models & technologies
- Repair best practices
- Prepare technical notes, SOPs, and repair tips

5. Tools, Equipment & Software Handling

- Operate and maintain advanced tools:
- Microscope
- Hot air rework station
- Multimeter, DC power supply
- Programming & flashing tools
- Handle OEM diagnostic software and firmware updates

Key Skills Required

- Solid electronics & circuit-level knowledge
- Advanced troubleshooting & analytical skills
- Micro-soldering expertise
- Leadership & mentoring ability
- Documentation & reporting discipline

Pay: ₹21,000.00 - ₹55,000.00 per month

Benefits

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Mobile Repair Technician (Bengaluru)
🏢 Congruence Holdings
📍 Bengaluru