- Provide prompt and accurate support to investors through phone, email, chat, and walk-in interactions.
- Handle customer queries relating to:
- Mutual Fund investments
- SIP/STP/SWP registration
- Redemption requests
- Switch transactions
- KYC updates
- Nomination
- FATCA/CRS compliance
- Bank mandate changes
- Capital gains statements
- Account statements
- Ensure timely resolution of customer complaints within prescribed Turnaround Time (TAT).