Job Description Wintel Administrator (L2 Infrastructure Support Engineer)

Experience: 5 to 7 Years
Location: Mumbai
Notice Period: Immediate Joiners Preferred

Mode of Work: 5 Days WROK FROM OFFICE

Role: L2 Infrastructure Support Engineer Wintel Administration

Role Summary:

We are seeking an experienced Wintel Administrator (L2 Infrastructure Support Engineer) with strong expertise in Windows Server Administration and VMware Virtualization, along with working knowledge of Nutanix Hyperconverged Infrastructure (HCI). The ideal candidate will be responsible for managing, troubleshooting, and maintaining enterprise infrastructure environments while ensuring high availability, performance, and operational excellence.

Key Responsibilities

Windows Server Administration

- Manage and support Windows Server environments (2012, 2016, 2019, 2022).
- Administer and maintain:
- Active Directory (AD)
- Group Policy Objects (GPO)
- DNS and DHCP Services

- Perform user and access management activities.
- Execute server patching, hardening, and compliance activities.
- Monitor and troubleshoot server performance issues.
- Analyze system logs, event logs, and OS-related incidents.
- Ensure server availability and operational stability.

VMware Administration

- Administer VMware vSphere environments including ESXi and vCenter.
- Perform:
- VM provisioning and deployment
- VM cloning and migration (vMotion)
- Snapshot management
- Resource optimization (CPU, Memory, Storage)

- Monitor VMware infrastructure health and performance.
- Troubleshoot virtualization-related issues.

Nutanix Administration

- Manage Nutanix HCI environments using Prism, AHV, and AOS.
- Deploy and configure virtual machines.
- Manage storage containers and cluster resources.




- Monitor cluster health and performance using Prism.
- Troubleshoot:
- Node failures
- Storage and performance issues
- Cluster-related incidents

- Perform upgrades, patching, and maintenance activities.

Incident & Problem Management

- Handle L1/L2 infrastructure support tickets.
- Diagnose and resolve incidents within agreed SLAs.
- Perform Root Cause Analysis (RCA) for recurring issues.
- Coordinate with L3 teams and OEM/vendors for complex issues.
- Maintain incident documentation and knowledge articles.

Monitoring & Operations

- Proactively monitor infrastructure health.
- Ensure adherence to operational procedures and change management processes.
- Maintain documentation related to infrastructure, incidents, and resolutions.

Required Technical Skills

Mandatory Skills

- Windows Server Administration
- Active Directory (AD)
- DNS & DHCP
- Group Policy Management (GPO)
- VMware vSphere, ESXi, and vCenter
- Incident Management & Troubleshooting

Preferred Skills

- Nutanix AHV, Prism, and AOS
- Basic PowerShell Scripting
- Server Patching & Hardening
- Networking fundamentals (TCP/IP, VLANs, DNS)
- Performance Monitoring and Capacity Management

Soft Skills

- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication.
- Ability to work in a quick-paced support setting.
- Good documentation and reporting capabilities.
- Team player with customer-focused approach.

Educational Qualification

- Bachelor's Degree in Computer Science, Information Technology, or related discipline.

Experience Required

- 5 to 7 years of hands-on experience in Windows Infrastructure Administration.
- Experience managing VMware environments in enterprise setups.
- Exposure to Nutanix administration will be highly preferred.

📌 Wintel Administrator 2 (Maharashtra)
🏢 ITC Infotech
📍 Maharashtra