Role & responsibilities

Contact Center Specialist

Department: Client Services
Industry: BFSI (Banking, Financial Services & Insurance)
Employment Type: Full-Time
Location: Gurugram, Noida

About the Role

We are looking for a customer-centric Contact Center Specialist to join our Client Services team. In this role, you will serve as the primary point of contact for US customers and financial advisors, assisting with account-related inquiries, processing service requests, resolving issues, and delivering an exceptional customer experience. This opportunity is ideal for professionals who enjoy interacting with customers and are looking to build a career in the BFSI sector.

Key Responsibilities

- Handle inbound customer and advisor calls to resolve account and service-related queries.
- Process customer requests and account servicing activities accurately and within defined turnaround times.
- Provide information on products, services, policies, and procedures in a clear and professional manner.
- Educate customers on available self-service options and newly introduced services.
- Investigate and resolve customer concerns while ensuring a high level of customer satisfaction.




- Document customer interactions accurately in internal systems.
- Escalate complex issues to the appropriate teams when required.
- Meet service quality, productivity, and compliance standards.
- Participate in team meetings, training sessions, and process improvement initiatives.

Eligibility Criteria

- Graduate/Postgraduate in Commerce, Finance, Business Administration, Operations, or any related discipline.
- 2-6 years of experience in Customer Service, Contact Center, Banking, Financial Services, Insurance, or Operations.
- Excellent verbal and written communication skills.
- Solid customer handling, problem-solving, and interpersonal skills.
- Ability to explain complex information in a simple and customer-friendly manner.
- Comfortable working in a fast-paced environment.

Preferred Skills

- Experience in the BFSI industry.
- Knowledge of banking, brokerage, wealth management, insurance, or financial products.
- Familiarity with CRM tools and MS Office.

Shift Details

- Rotational shifts
- Rotational weekly offs
- Weekend working as per business requirements
- Night shift (US business hours)

📌 Contact Center Specialist (Uttar Pradesh)
🏢 Ehrs Hercolleagues
📍 Uttar Pradesh