Job Title: ServiceNow Architect (Contract to Hire)

Company: RHI Magnesita (via Protiviti Initial Contract)
Location: Delhi NCR, Mumbai, Bangalore, Hyderabad
Experience: 12+ Years
Employment Type: Contract - Initial 6 months with Protiviti (payroll)
Post 6 months, transition to RHI Magnesita permanent role based on performance

Solution Architecture

- Design end-to-end ServiceNow solutions aligned with business and enterprise architecture standards.
- Define platform architecture, technical roadmaps, and best practices.
- Lead discovery, requirement analysis, solution design, and implementation activities.
- Ensure scalability, performance, security, and maintainability of ServiceNow solutions.

ServiceNow Platform Expertise

- Architect and implement solutions across:
- ITSM
- ITOM
- ITAM
- ITBM/SPM
- HRSD
- CSM
- SecOps
- GRC/IRM
- CMDB & Discovery
- Service Portal / Employee Center
- Workflow Automation

Integration & Automation

- Design integrations between ServiceNow and enterprise applications using:
- REST APIs
- SOAP APIs
- Integration Hub
- MID Server
- Web Services
- ETL tools

- Implement automation and orchestration solutions to improve operational efficiency.

Technical Leadership

- Provide architectural guidance to developers and administrators.
- Review technical designs, code quality, and platform configurations.
- Establish development standards and governance frameworks.
- Mentor project teams and ServiceNow consultants.

Stakeholder Management

- Work closely with business leaders, product owners, and technical stakeholders.
- Translate business requirements into technical solutions.




- Present architecture recommendations and solution roadmaps to executives.

Governance & Compliance

- Ensure adherence to ServiceNow best practices and platform governance.
- Drive instance health, upgrade planning, security compliance, and platform optimization.
- Lead architecture reviews and risk assessments.

Required Skills & Qualifications

Experience

- 12–18 years of overall IT experience.
- 8+ years of hands-on ServiceNow experience.
- 4+ years of experience as Solution Architect/Technical Architect.
- Experience delivering large-scale enterprise ServiceNow implementations.

Technical Skills

- Strong understanding of ServiceNow architecture and platform capabilities.
- Expertise in:
- ITSM
- ITOM
- CMDB
- Discovery
- Integration Hub
- Flow Designer
- Service Catalog
- Service Portal
- UI Builder
- Workspace

- Strong scripting skills:

- JavaScript
- Glide APIs
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- ACLs

Integration Skills

- REST/SOAP APIs
- JSON/XML
- Middleware platforms
- Cloud integrations (Azure, AWS, GCP)

Soft Skills

- Excellent communication and stakeholder management.
- Solid consulting, problem-solving, and analytical skills.
- Experience leading global teams and customer engagements.

Preferred Certifications

- ServiceNow Certified Technical Architect (CTA) – Preferred
- ServiceNow Certified Master Architect (CMA) – Preferred
- Certified System Administrator (CSA)

Important Note

- This is a Contract-to-Hire role:
- Initial 6 months with Protiviti (payroll)
- Post 6 months, transition to RHI Magnesita permanent role based on performance

📌 Servicenow Architect (Telangana)
🏢 protiviti india
📍 Telangana