It is a Client Relationship role at Regional/State Level catering to the following specifications:
- Proactively interacting and setup meeting with clients to ensure high client satisfaction & maintaining high retention percentage.
- Identifying issues faced by the client, deep diving into the same for the resolution while engaging with all available resources to resolve.
- Complete co-ordination with clients for proper business understanding and aligning business needs & requirements.
- To ensure client queries and issues are addressed and solution is delivered within a stipulated timeline.
- Ensuring higher active client percentage and avoid loss of any client.
- Up-sell, Cross Sell, Expansion of existing clients and ensure absolute delivery of company products and services to the recent and existing partners.
- To ensure sales, volumes and revenue growth of existing clients
- Training and development of newly recruited team of people at entrant level.
- Working on Coordination between various department e.g. Sales/Operations/Finance and Legal.
- Preparing various operational reports on daily basis for on-time checks.
- Ensure shipment cycle is completed and proper response is shared with the client for utter clients satisfaction.
Desired Skills and Experience:
- Graduate/Post Graduate
- 2-4 Years of experience in E-Commerce Courier Companies/Courier Aggregators
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.