Roles & Responsibilities

Lead Management

- Handle incoming enquiries through phone calls, WhatsApp, email and social media.
- Make outbound calls to new and existing leads.
- Qualify enquiries and understand customer requirements.
- Schedule appointments, consultation meetings and studio visits.
- Ensure every enquiry receives timely follow-up until closure.

Sales & Customer Relationship

- Explain photography packages and services clearly to potential clients.
- Build trust and maintain strong relationships with prospective and existing customers.
- Follow up on quotations and convert enquiries into confirmed bookings.
- Address customer questions and resolve concerns professionally.
- Achieve monthly lead conversion and booking targets.

Client Engagement

- Reconnect with previous clients for repeat bookings and referrals.
- Promote seasonal offers, new services and special campaigns.
- Collect customer feedback after project completion.
- Request Google reviews and testimonials from satisfied clients.

Coordination & Administration

- Maintain accurate customer records in CRM or Excel.
- Update enquiry status and follow-up activities daily.




- Coordinate with the operations, photography and editing teams regarding client schedules.
- Prepare daily and weekly activity reports.
- Ensure prompt response to missed calls and pending enquiries.

Requirements

Education

- Bachelor's degree preferred.
- Higher Secondary qualification may be considered with relevant experience.

Experience

- 1-3 years of experience in Telecalling, Customer Service, Inside Sales or Customer Relationship Management.
- Experience in the wedding, photography, events, hospitality or service industry is an advantage.

Skills

- Excellent verbal communication in Tamil and English.
- Hindi is an added advantage.
- Strong customer service and relationship-building skills.
- Positive persuasion and negotiation abilities.
- Confident telephone etiquette and active listening skills.
- Strong follow-up and organisational skills.
- Ability to work with sales targets.
- Basic knowledge of Microsoft Excel, Google Sheets and email communication.
- Familiarity with CRM software is preferred.

📌 Telecalling Executive (Tamil Nadu)
🏢 SANJAY HARI PHOTOGRAPHY
📍 Tamil Nadu