- Good knowledge in troubleshooting the network related issues.
- Positive knowledge on Firewall/VPN technologies.
- Basic undemanding of ITIL process
- Basic troubleshooting knowledge of firewall and VPN technologies
- Flexible in 24/7 Shifts (should be willing to work extra hours / weekends during Major refresh period).
- Performed IOS upgrades on various models of IP Internetworking layer 2/3 switches, Load Balancer, Palo Alto Firewalls
- Sound Knowledge in network and security Products will be gain advantage
- Should have very good oral and written communication skills
- Added advantage if CCNP, PCNSA or PCNSE certified
- Network related audit activities
- Experience in network tools and support & Data center and network room related activities.
- Strong background in process creation and improvement planning; design, test and implement disaster recovery; capacity optimization
- Provides root-cause analysis, contributes to the knowledge base, and provides recommendations for continuous improvements to workflow, process, and technology
Roles & Responsibilities
- Installation of New sites, migration and POC
- Installation, Upgrade and Configuration of Network Devices
- Installation and Management of Structured Cabling and Patch Cables
- Image Management provisioning via approved OS/application versions and configuration standards
- Configuration Version Control Management
- Ensure devices comply with Client security standards and policies as to hardening, security, patches and policy enforcement
- Capacity Management
- License Compliance Management
- Monitoring and Troubleshooting
- Client VPN Management
- Network Local and Global Traffic Manager Device Management
- Network Application Proxy Device Management
- Content Delivery Network Management
- Device Migration
- Documentation of Processes, Procedures, Build-Books, and “As-Built” Diagrams
- Patch Management – OS, application and device firmware
- Backup / Restore Management
- Change / Release Management
- Inventory Management
- Hardware Maintenance
- Support Contract Maintenance – where not covered by “Provider”
- Business Continuity Management