Company: 91 Springboard Business Hub Private Limited Designation: Member Relations Manager Position description: A Guest Relations Executive will be responsible for creating a welcoming and professional environment for members, visitors, and clients. Have to ensure a seamless customer experience by managing front-desk operations, addressing member needs, and coordinating with internal teams to enhance workplace satisfaction.

Primary Responsibilities: ● Front Desk & Customer Service: ● Greet and assist guests, members, and visitors professionally.

● Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.

● Maintain a friendly and engaging environment to enhance member satisfaction. ● Member Support & Engagement: ● Address and resolve member concerns and requests efficiently.

● Assist with onboarding new members and provide hub tours to prospective clients

● Build relationships with members to foster a strong community. ● Business & Growth: ● Actively seek seat expansion opportunities with the existing teams.

● Price escalation upon renewal of team contracts.

● Drive ancillary revenue such as meeting room, day passes etc. ● Facility & Operations Support: ● Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained.





● Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues.

● Monitor and restock office supplies, beverages, and amenities. ● Events & Community Building: ● Assist in organizing and promoting networking events, workshops, and community activities.

● Encourage collaboration and engagement among members.

● Support marketing efforts for events and special initiatives.

Requirements: ● 2-3 years of relevant experience.

● Excellent communication and interpersonal skills.

● Customer service experience, preferably in hospitality or co-working spaces.

● Strong problem-solving abilities and a proactive approach.

● Ability to multitask and work in a fast-paced workplace.

● Knowledge of office management tools (CRM, booking systems) is a plus.

Note: This is an entry-level opportunity. We welcome applications from fresh graduates as well as candidates with up to 2–3 years of experience in customer-facing roles such as hospitality, aviation, customer service, community management, or relationship management. If you're looking to build your career in client experience and community management, we'd love to hear from you!

📌 Member Relationship Manager (Mumbai)
🏢 91Springboard
📍 Mumbai