- Responsible for managing the complete Member Onboarding Process to ensure a seamless start to each member's journey.
- Conducts fitness consultations to assess member needs and goals.
- Identifies the most effective combination of tools and personnel tailored to individual members.
- Manages and improves the member retention score through strategic engagement.
- Strategizes, organizes, and promotes programs across Community Events, Self-Directed Training, Group Classes, and Personal Training.
- Leads trainer onboarding and coordinates staff training sessions to uphold service quality.
- Creates meaningful touch-points with members, including proactive follow-ups with irregular attendees.
- Develops educational materials and curates a monthly member engagement planner to boost participation and satisfaction.
- Works closely with other club leaders to align the member experience with brand standards and operational goals.