Medical Operations Specialist Role Overview:

As a Medical Patient Operations Specialist, you own the patient journey from the moment an enquiry comes in to the moment a patient returns home after treatment. You are the operational backbone of the CureMeAbroad experience. You make sure nothing falls through the cracks across time zones, hospitals, and clinical handoffs. This role gives you deep exposure to international healthcare operations and direct impact on patient outcomes.

Key Responsibilities

Lead end-to-end clinical case evaluation by analysing complex patient records, histories, and reports, and providing actionable insights to internal clinical and operations teams.

Own and drive strategic coordination with international partner hospitals, including treatment planning, second opinion alignment, and escalation management for critical cases.

Oversee and optimise end-to-end case workflows, ensuring efficiency in timelines, documentation accuracy, and cross-functional stakeholder communication.

Govern the creation and quality assurance of all critical patient documentation, including treatment plans, medical summaries, visa documentation, and financial estimates, ensuring global compliance standards.

Manage and improve AI-human workflow integration, identifying gaps, reducing inefficiencies, and leading escalation frameworks for high-risk or complex cases.

Drive post-treatment care strategy, including recovery tracking, outcome analysis,



and patient experience improvement initiatives.

Act as a primary escalation point for complex cases, working closely with hospital leadership and internal teams to resolve high-impact operational and clinical challenges.

Establish and enforce SOPs, quality benchmarks, and operational best practices across patient operations.

Ensure data integrity and compliance by maintaining audit-ready patient records aligned with international healthcare standards. Must Have:

1-2 Years Relevant Experience.

Strong attention to detail with excellent organizational skills

Ability to interpret clinical data and communicate it effectively to non-clinical stakeholders

Strong verbal and written communication skills in English. Positive to Have:

Experience in hospital operations, IPD coordination, or medical records management

Exposure to multi-specialty case handling

Interest in healthcare operations, medical tourism, or patient experience management Why Join CureMeAbroad?

CureMeAbroad is a global medical tourism tech based discovery platform facilitating patients from high-cost markets like the US, UK, Germany, and Australia find, compare, and connect with verified hospitals and surgeons across India, Turkey, Thailand, Mexico, and Spain. Be part of a fast-scaling global medical tourism brand

High-ownership role with real learning and growth opportunities

Work directly with the founding team on live deals, real markets, and actual growth targets

📌 Medical Operations Specialist (Pune)
🏢 CureMeAbroad
📍 Pune