JOB DESCRIPTION

The Front Desk Executive will serve as the first point of contact for patients,
ensuring a warm, professional, and organized front-office experience. The role
involves patient coordination, appointment management, billing support, and
administrative assistance while maintaining confidentiality and clinic standards.

Key Responsibilities

Greet patients courteously and manage walk-ins and appointments
Schedule, confirm, reschedule, and coordinate doctor appointments
Maintain patient flow to minimise waiting time
Handle patient queries, concerns, and basic counselling in a polite manner
Schedule strategically according to the doctor availability
Handle inbound and outbound calls, WhatsApp messages, and emails
professionally and promptly.
Coordinate between doctors, nursing staff, technicians, and patients
Follow up with patients for appointments, procedures, and post-visit
communication
Patient Handling & Front
Office Operations
Communication &
Coordination

Maintain front desk Metrics, appointment logs, and daily reports




Prepare weekly reports for new patient enquiry, marketing lead data and
patient retention data.
Administrative
Responsibilities

Ensure cleanliness, organisation, and presentation of the reception area
Support inventory tracking for front-office supplies
Coordinate with the accounts team for daily cash and digital payment
reconciliation

Maintain accurate patient records, consent forms, and documentation
Excellent verbal and interpersonal communication skills
Polite, patient-centric, and professional attitude
Ability to multitask in a rapid-paced clinical environment
Computer knowledge (MS Office, billing or clinic software)
Strong organisational and time-management skills
High level of confidentiality and ethical conduct
Patient satisfaction and front-desk experience
Accuracy in appointment scheduling and billing
Timely handling of calls, messages, and follow-ups
Cleanliness and organisation of front office

📌 Front Desk Receptionist (Tamil Nadu)
🏢 Metaderm
📍 Tamil Nadu