Job Responsibilities:

- Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.
- Ensure resolution provided in the first interaction with the customer
- Acquiring knowledge about the newly released products and recent updates.
- Ensure that each customer receives outstanding service by providing a friendly setting, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
- Position and sell Premium support contracts to customers based on their support entitlement.

Technical skills:

- Self-Motivated & Ability to Work Under Pressure
- Should have good comprehensibility and understandability of what customers want




- Should have critical thought process and decision-making capability with focus on accuracy
- Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
- Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
- Ability to sell/Upsell

Soft Skills:

- Should possess good English verbal skills
- Excellent logical reasoning

Computer Proficiency:

- Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals

📌 Technical Support Engineer (Tamil Nadu)
🏢 Movate Technologies
📍 Tamil Nadu