NCR VOYIX CORPORATION

Location: Chennai, India

Job Title: IT Tech desk Associate

Reports to: Team Lead-Tech desk

PRIMARY RESPONSIBILITIES

- Provide Level 1 technical support to endusers via calls, chats, and web tickets.
- Assist users with basic issues related to desktop/laptop hardware, software, OS, printers, and applications.
- Follow standard troubleshooting steps and document all actions taken in the ticketing system.
- Provide information to customers regarding IT processes, password resets, howto queries, and known issues.
- Escalate unresolved or advanced issues to Level 2 support teams as per defined guidelines.
- Ensure excellent customer service by maintaining a positive, helpful, and professional attitude.
- Adhere to shift schedules in a 247 rotational environment (including night shifts).

TECHNICAL SKILLS:

- Basic understanding of Windows 10/11.
- Familiarity with Microsoft Office 365, basic applications, and internet concepts.
- Basic knowledge of networking fundamentals (LAN, WiFi, VPN, IP basics).
- Willingness to learn new tools, technologies, and troubleshooting methods quickly.





EDUCATION & WORK HISTORY:

- Minimum qualification: HSC (Grade 12).
- Diploma or certification in IT/Computer Science (preferred but not mandatory).
- No prior experience required freshers with good technical aptitude are welcome.
- Internship or IT support training experience is an added advantage.

COMMUNICATION SKILLS:

- Good spoken and written English communication skills.
- Ability to listen attentively and understand user issues clearly.
- Explicit and neutral accent with polite, professional speech.

OTHER ESSENTIAL SKILLS:

- Strong customer service mindset with patience and empathy.
- Basic call-handling etiquette and ability to remain calm during challenging interactions.
- Ability to follow instructions, processes, and documentation standards.
- Positive attitude, willingness to learn, and good team spirit.

- Customer service skills (persuasion, empathy, helpfulness & positive attitude).
- Good business communication skills (e-mail).

📌 It Help Desk Associate (Tamil Nadu)
🏢 NCR Voyix
📍 Tamil Nadu