Roles and Responsibilities

- Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives.

- Conduct Training Needs Analysis (TNA) and develop Training Needs Identification (TNI) to inform program development.

- Collaborate with stakeholders to design, deliver, and evaluate product and process trainings that meet organizational goals.

- Oversee LMS operations, including user management, reporting, and analytics to optimize training effectiveness.

- Ensure compliance with company policies and procedures related to training coordination.

Desired Candidate Profile

- 5-10 years of experience in Learning & Development or a related field.

- Robust understanding of Training Analysis, Training Delivery, Training Management, TNA/TNI concepts.

- Excellent communication skills for working with cross-functional teams across various levels within the organization.

Required Exp:

2 Years of Manager Training experience in a contact center.

Need Immediate joiner

📌 Manager Training (Bhubaneswar)
🏢 STARTEK Aegis Customer Support Services
📍 Bhubaneswar