Job Purpose The Manager Training will be responsible for designing, implementing, and managing training programs across the retail pharmacy network. The role focuses on enhancing employee capability, improving customer service standards, strengthening product and therapy knowledge, ensuring regulatory compliance, and driving business performance through effective learning interventions.

Key Responsibilities

Training Strategy & Execution

- Develop and implement training calendars aligned with organizational objectives.
- Design and deliver induction, functional, behavioral, and leadership training programs for retail pharmacy employees.
- Create learning pathways for Pharmacists, Store Managers, Area Managers, and Frontline Retail Staff.
- Ensure effective onboarding and certification of new hires.

Retail Pharmacy Capability Building

- Conduct training on pharmaceutical products, therapeutic categories, OTC products, prescription handling, and patient counseling.
- Train employees on pharmacy operations, inventory management, dispensing processes, and regulatory requirements.
- Drive customer service excellence and patient engagement initiatives across stores.
- Facilitate sales effectiveness and cross-selling/up-selling training programs.

Learning Content Development

- Develop training modules, SOPs, e-learning content, training manuals, assessments, and knowledge repositories.
- Continuously update training content based on new product launches, regulatory changes, and business requirements.
- Collaborate with internal stakeholders and external experts for specialized learning programs.

Performance & Compliance Management

- Measure training effectiveness through assessments, certifications, mystery audits, and business performance metrics.
- Monitor training compliance and ensure completion across all assigned regions.
- Maintain training records, MIS reports, and learning dashboards.
- Support quality audits and regulatory compliance initiatives.

Stakeholder Management

- Partner with Operations, HR, Category, Medical Affairs,



and Business Leaders to identify capability gaps.
- Work closely with Regional and Store teams to implement learning interventions.
- Manage relationships with external training vendors and content providers.

Team Development

- Lead and mentor training executives and field trainers.
- Build a high-performance learning culture across the organization.

Qualifications

- Bachelor’s Degree in Pharmacy (B.Pharm) preferred.
- MBA / PGDM in HR, Learning & Development, or related field will be an advantage.

Experience

- 6–10 years of experience in Training & Development within Pharma Retail, Retail Pharmacy Chains, Healthcare Retail, or Pharmaceutical organizations.
- Hands-on experience in designing and delivering training programs for frontline retail teams.
- Experience working with large multi-location retail pharmacy operations is preferred.

Required Skills & Competencies

- Solid understanding of retail pharmacy operations and pharmaceutical products.
- Excellent facilitation, presentation, and communication skills.
- Expertise in training need analysis, instructional design, and content development.
- Knowledge of pharmacy regulations, compliance, and quality standards.
- Strong stakeholder management and project management capabilities.
- Proficiency in LMS platforms, MS Office, and digital learning tools.
- Analytical mindset with experience in training effectiveness measurement.

Key Performance Indicators (KPIs)

- Training coverage and completion rates.
- New hire onboarding effectiveness.
- Certification and assessment scores.
- Improvement in store productivity and customer satisfaction metrics.
- Compliance and audit readiness scores.
- Employee engagement and capability development metrics.

Preferred Industry Background Candidates must have prior experience in:

- Retail Pharmacy Chains
- Healthcare Retail
- Pharmaceutical Sales Training
- Pharmacy Operations Training

Experience with organizations such as Apollo Pharmacy, MedPlus, Wellness Forever, Tata 1mg, PharmEasy Retail, Guardian Pharmacy, or similar retail pharmacy businesses will be preferred.

📌 Manager - Training (Pharma Retail Background is MUST) (Gurugram)
🏢 Morepen Laboratories
📍 Gurugram