The Manager Training will be responsible for designing, implementing, and managing end-to-end training programs for outbound call centre teams. The role focuses on improving conversion rates, agent productivity, quality scores, and overall sales performance through structured training, coaching, and performance analysis.

Key Responsibilities:-

- Design and deliver training programs for outbound sales, lead conversion, upselling, and objection handling

- Conduct recent hire induction, product training, and process training for outbound teams

- Develop training modules, call scripts, role plays, SOPs, and assessment tools

- Coach agents and team leaders on sales techniques, communication skills, and customer handling

- Analyze call audits, performance metrics, and conversion data to identify training needs

- Work closely with Operations, QA, and Sales leadership to align training with business goals

- Conduct refresher for underperforming agents

- Track training effectiveness using KPIs such as conversion %, talk time, and quality scores





- Train and mentor Team Leaders / Assistant Trainers

Key Skills & Competencies:-

- Ensure compliance with company policies, scripts, and regulatory guidelines

- Strong expertise in outbound call centre sales training

- Excellent communication, presentation, and coaching skills

- Hands-on experience with call audits, quality frameworks, and CRM systems

- Ability to interpret data and convert insights into training action plans, High energy, motivational leadership style

- Strong stakeholder management and cross-functional coordination

Candidate Profile:

9 years - 12 Years (minimum 3-4 years in handling outbound sales training in a call centre)

About the Company:

Our client is a well-established, fast-growing organization in the training and services sector with a strong national presence. The company offers a structured, performance-driven environment with significant career growth opportunities.

📌 MANAGER - Training (Outbound Call Centre (Gurugram)
🏢 The Search House
📍 Gurugram