- Manage and oversee student and partner grievances to ensure timely closure and satisfactory resolution.
- Collaborate closely with KAMs and PMs to address and resolve issues within the defined turnaround time (TAT).
- Monitor and ensure grievance resolution within the stipulated timelines using the University Management System (UMS).
- Handle ticket generation, tracking, and follow-ups to streamline grievance handling and prevent delays.
- Serve as the primary contact for grievance-related communication, maintaining qualified and empathetic interactions.
- Follow up rigorously until grievances are fully resolved, ensuring no pending cases exceed defined timelines.
📌 Manager Student Welfare & Support (Kolkata)
🏢 Medhavi Skills University
📍 Kolkata
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