1. Oversee coding operations, ensuring quality, compliance, and SLA adherence
2. Drive client communications, manage escalations, and ensure timely delivery of reports
3. Lead and mentor coding teams, define KPIs, and plan for capacity vs. workload
4. Maintain HIPAA/ISO compliance and implement continuous process improvement
Key Deliverables
1. Accurate coding output aligned with quality and production benchmarks
2. Effective team performance through structured management and training
3. Timely client reporting and issue resolution
4. Improved operational efficiency through proactive planning and process optimization