1. Oversee daily operations, ensuring SLAs for coding accuracy and turnaround are met
2. Guide team leads in performance management and skill development
3. Handle client communications, escalations, and reporting effectively
4. Maintain compliance with HIPAA, ISO, and internal quality standards
Key Deliverables
1. Ensure effective training and onboarding for new client projects
2. Implement process improvements to enhance coding quality and efficiency
3. Track and report KPIs, productivity, and resource utilization
4. Maintain a positive and productive team workplace