Skill required: Backoffice - Service Desk Non-Voice Support

Designation: Utility Bill Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Backoffice in Data and AI refers to the administrative and support functions that handle data processing, management, and analysis behind the scenes. This includes tasks like data entry email and chat process.



The backoffice ensures that data and AI operations run smoothly, supporting the front-end activities of a business. Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for
We are looking for Billing related expirence candidates and adaptable with shift timings. Candidates who are ready to work on challenging work.

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts

QualificationAny Graduation

📌 Utility Bill Associate-Messaging (Tamil Nadu)
🏢 Accenture
📍 Tamil Nadu