Position: Customer Service /Inside sales
IMMEDIATE JOINERS /WORK FROM OFFICE
Interested Candidates Can Call on -(phone hidden)
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Key Responsibilities
- Manage day-to-day customer support operations
- Lead and support customer service executives
- Drive outbound calls and customer communications
- Prepare daily/weekly/monthly MIS reports
- Monitor call quality and process compliance
- Coordinate with internal teams for issue resolution
- Ensure smooth handling of emergencies and operational incidents
- Conduct team coaching and performance reviews
Required Skills
- Strong communication and team handling skills
- Experience in customer support or command center operations
- Valuable knowledge of MS Excel (VLOOKUP, Pivot Tables)
- Escalation and incident management
- MIS reporting and analytical skills
- Knowledge of CRM/contact center tools
📌 Customer Service - Telecom (Sales) - Chennai (Tamil Nadu)
🏢 Adecco India
📍 Tamil Nadu