Role & responsibilities :

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. Through client partnerships, MGTs almost 1,200 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal problems, elevating education systems, and advancing equity as a performance imperative. MGT partners with thousands of agencies as a trusted advisor delivering solutions that improve technology, operational, and economic performance to help communities thrive.

Responsibilities:

Prioritize and triage phone, email, and monitoring system incidents.

Provide phone and email technical support to various clients.

Work in a adaptable 24x7 shift supporting US off-hours and weekends (India daytime)

Document all work performed in a highly detailed and accurate manner in the incident ticketing systems.

Escalate relevant incidents to Tier III, Engineering, or Management based on complexity or time constraints.

Assist and /or consult with Tier III or management to achieve company-defined SLAs.

Adheres to all special instructions and documented processes.

Develop and maintain excellent customer relationships.

Diagnose, repair, and update network security devices like Switches, Routers, Firewalls, Load Balancers, IDS/IPS,



Endpoint Security, Mobile Security, Cloud security, etc.

Troubleshoot and resolve network issues such as connectivity.

Document relevant issues for the population in the knowledge base

Produce network diagrams and other documentation.

Regularly update network hardware and software systems to vendor-recommended versions

Work on a shift-based schedule coordinate with the onsite team daily.

Contribute to team process updates, workflow enhancement, and documentation.

Handle on-call responsibility on a rotation basis during weekends and non-business hours

Adhere to all client and MGT compliance practices and policies.

Assist Tier-I teams with service and skill development.

Preferred candidate profile :

6 years or more experience in Network & Security

Bachelors degree or higher in Computer Science, IT, or a related field

CCNP, JNCIA, or equivalent professional Networking level certification in networking

One or more certifications in Network Firewalls, like Palo Alto, Check Point, Fortinet, Cisco, etc.

Experience using any ITSM or service ticketing platform as an end user in the operations team.

Experience working in a support role or operations center

Experience working directly or indirectly with US customers or organizations

📌 Network Security Engineer (Telangana)
🏢 Amerisource Solutions
📍 Telangana