Role Overview

We are seeking a client-facing International Voice Process Executive with 2 to 6 years of experience who can effectively interact with global clients and deliver a superior customer experience. The role requires excellent communication skills, professionalism, and the ability to handle customer interactions with empathy and efficiency.

Key Responsibilities

- Serve as the primary point of contact for international clients (US/UK/AU regions) via voice calls
- Handle inbound/outbound customer interactions with professionalism and clarity
- Understand client requirements and provide accurate, timely resolutions
- Ensure high levels of customer satisfaction (CSAT) through quality service
- Build and maintain strong client relationships through effective communication
- Document customer interactions and updates in CRM systems




- Meet or exceed defined performance metrics (AHT, FCR, CSAT, QA scores)
- Identify opportunities for process improvement or upselling (if applicable)
- Escalate critical or unresolved issues to appropriate teams

Required Skills

- Excellent spoken English with neutral/global accent
- Robust client-handling and interpersonal skills
- Ability to manage difficult conversations professionally
- Active listening and problem-solving abilities
- Ability to work in night/rotational shifts

Qualifications

- Graduate in any discipline
- Mandatory -2 to 6 years of experience in International Voice / Client-Facing roles

📌 Client Support Specialist (Telangana)
🏢 ADP Private
📍 Telangana